We'll guide you through the claim process.

This guide will ask you a concern and based upon your response reveal you another concern or outcome.

Before you begin, check if you're qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: job You can track your claim for JobSeeker Payment

You might need to supply supporting documents to progress your claim.

We'll let you understand the outcome of your claim. We'll send a message to your myGov Inbox.

If you do not get electronic letters, we'll send you a letter in the mail.

If you think we've slipped up you can ask us to review our decision.

We can assist if you remain in financial hardship or need special support while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: job Do you have a Candidate arrangement in location?

To claim on somebody else's behalf you should be authorised.

The individual you're claiming for need to choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You require to have an arrangement in place to claim on somebody else's behalf.

The person you're claiming for will require to begin the procedure. Check out how to include a Candidate plan using your online account.

7: Do you wish to claim online?

The most convenient method is to claim online.

8: You can claim over the phone

If you can't claim online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you're feeling weak, or require to separate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account linked to Centrelink. If you do not have a myGov account, it's easy to create one.

To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Obtain JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To claim a payment you need a Centrelink online account connected to myGov. If you don't have a myGov account, it's easy to produce one.

Follow these steps.

1. Go to myGov and select Create an account.
2. Read the Regards to use. If you accept the terms, select I agree.
3. Enter your email address, then verify this address using a code we email to you. Your myGov account must utilize a distinct e-mail address. You can't use the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and get in responses.
6. You have actually created your myGov account, choose Continue to myGov.

After you prove who you are through myGov by going into some details about you, you'll get a CRN. We'll check if you currently have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity information.
4. Enter information from your Medicare card.
5. Enter some personal details and we'll examine them against our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll need identity information from one of these documents: - current Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.

You'll also need identity information from one of these files:

- Australian driver licence
- ImmiCard provided by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you'll need to go to a service centre to finish our identity requirements. You'll need to offer us an appropriate picture identity document as well as any other documents we might request.

If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you produce your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), select No.

18: Check in to myGov and show who you are to link Centrelink

To claim a payment online, you'll require to do both the following:

- link your Centrelink online account to myGov
- show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity provider that supplies the strong level Digital Identity needed for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You'll need to enter your individual details, details from your identity files and confirm your photo.

Discover how to set up the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and show your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your grant share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can't show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get going.
4. Select Apply for JobSeeker Payment then follow the prompts to complete your claim.

20: job Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Obtain JobSeeker Payment and follow the triggers to finish your claim.

We'll inform you if you require to do anything else to finish your claim. We might ask you submit supporting files to send your claim.

You can complete these steps up to 13 weeks before your circumstances change. You can then send your claim 2 week before your circumstances change. We'll call you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get started.
7. Select Make An Application For JobSeeker Payment and follow the prompts to complete your claim.

We'll tell you if you need to do anything else to complete your claim. We might ask you for supporting documents to send your claim.

22: After you claim by phone

We'll contact you if we require more information.

We'll send you a letter to let you understand your claim result. If your claim succeeds, we'll let you know:

- when you'll get your very first payment
- just how much you'll get.

23: After you claim online

After you submit your claim online, you'll get an invoice informing you:

- the ID variety of your claim
- the date we approximate your claim will be complete.

If your Centrelink online account is linked to myGov, check in now to track your claim online.

Sign in to myGov

You can likewise use the Express Plus Centrelink mobile app.

If you don't concur with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to evaluate our choice.

To do your service with us, create a myGov account and link it to Centrelink.

You need to show your identity before you declare a payment or service.

When you declare a payment or service, we'll ask you for some documents to support your claim.

If you or your partner quit working, or modification from full-time to casual work we'll require a Work Separation Certificate from you in some circumstances.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your information and get payments for you.