This document describes how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to declare as quickly as possible online by means of the Services Australia website.

To get approved for JSP a person must:

- be of certifying age for JSP
- fulfill Australian residence requirements for JSP
- be out of work, and
- trying to find work and happy to take part in activities that increase their possibilities of finding a task, or
- not able to work, study or search for work due to medical condition, disease or injury, or
- utilized or studying full-time and are unable to undertake these due to a medical condition, illness or injury and work or research study to return to

If the consumer has indicated they are not able to work due to a momentary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP customer whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours each week, and
- their earnings falls listed below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours per week, but their earnings has actually decreased. See Rates and Thresholds.

In all cases, inspect if the client is eligible to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become qualified they should provide their checking account balances, evidence of earnings and work separation information.

Customers can start an early claim online. They will be able to finish Your personal information, Your circumstances and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have less concerns to respond to in the online claim.

Customers can not complete Review and Confirm, Next actions or send the claim online till within 2 week of being eligible for JSP. They will get a tip alert 14 days before the eligibility date.

A detained person may lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the consumer is certified however not payable when they declare.

Customers moving from an existing earnings assistance payment can lodge an early claim as much as 28 days before the date of certification.

Online claims

Customers should produce a myGov account and link their Centrelink online account to it.

Once the client has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

- indication in to myGov and gain access to their connected Centrelink online account
- ensure their personal information are correct. From the menu, pick the My details > Personal and contact information > My profile to make updates
- from the menu, choose Payments and claims > Claims > Make a claim. For more information, employment see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a decreased question set as part of their online claim if they are:

- currently in invoice of an income assistance payment, or
- have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task exists to the consumer on their Centrelink online account homepage up to 28 days prior to losing certification for their current payment.

The task will permit the customer to undertake a structured claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients deemed not able or inappropriate to complete an online claim or candidates. ACC needs to also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC means:

- the consumer can begin a claim online and a Service Officer can take it over, or
- a Service Officer can assist a client begin a claim which can then be completed by the client in their Centrelink online account

Remote consumers

If the client resides in a remote location and generally uses a representative, Remote Service Centre, or phone to do company and is unable or inappropriate to complete an online claim, the client needs to be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for identified remote customers.

The customer should have:

- the remote indication revealing on the Customer Overview, or
- a residential address in a remote location

To check the address remains in a remote place:

- browse the town name in Office Locator
- view the Towns Result List
- see the Remoteness column

Customers with candidate plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decline the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a candidate is declaring on behalf of a person, motivate the nominee to help the person claim JSP using the person's Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it may not be sensible for a consumer to complete all Required jobs prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually paused all Moving to an Area of Lower Employment Prospects (MALEP) evaluations.

If the customer has actually moved address within the previous 26 weeks, Services Australia should determine if they have reduced their employment prospects by relocating to a brand-new place.

If this holds true, the Service Officer must examine a possible MALEP work related exclusion period.

Unemployed due to a voluntary act or misbehavior

If the client has willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have taken place.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to identify a non-compliance event has actually taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job hunters are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a recommendation to a Labor force Australia or other specialist provider, will have a preliminary consultation reserved throughout the Participation Interview. Attending this first supplier appointment is referred to as the task seeker's RapidConnect requirement.

In most cases, conference RapidConnect requirements will figure out the start date of the job hunter's income support payment. Note: this is subject to job seekers meeting any waiting durations and credentials requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new task candidates to the Workforce Australia online employment service. This excludes task seekers living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been getting an earnings support payment or allowance for 9 or more constant months may be entitled to a higher rate of payment. The system will immediately compute this and use the suitable rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to consumers throughout their online claim. Employer information, name and ABN, will be presented to the consumer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to verify the employer within the claim. If a client verifies the employer, as soon as on payment, employment STP pre-filled earnings will exist to the customer when they report. If the client does not validate the company, once on payment, the STP company may provide to the consumer again when they report.